While no leader in a large organization can truly know everything that happens on the front line, what are the best practices we can employ to ensure that we stay in touch with our staff? With our busy meeting schedules, how do we get in touch with what is really happening in our organizations?
I have used a few tactics over the years. Besides rounding on patients and staff, which I truly enjoy, I love to be present at as many recognition events as possible - quarterly leadership awards, patient experience milestones, annual tributes to Nurses, Doctors, Allied Health, etc. “Lunch with Lee Ann” is monthly event that I started years ago with both managers and staff.
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